FAQ

Find your part by searching the part number in the search bar, browsing categories, or using the Search Parts by Engine menu (pick your manufacturer, model, then category). Add to cart and check out — it takes about two minutes. Prefer to order by phone? Call +1 (877) 290-1637, Monday – Friday, 8:00 AM – 10:30 PM ET, and a real person will take care of it.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and digital wallets including Shop Pay, Apple Pay, Google Pay, and Venmo. Every payment is processed over an SSL-secured, encrypted checkout.

Yes — eligible orders can be split into partial payments with Shop Pay Installments. Smaller totals can typically be split into 4 interest-free payments; larger orders may qualify for monthly plans, with any rate shown up front at checkout before you commit. See our Buy Now & Pay Later page for details.

Yes. Checkout runs on Shopify's SSL-secured, encrypted platform — the same infrastructure trusted by millions of stores. We never see or store your full card number.

Contact us as soon as possible — call +1 (877) 290-1637 for the fastest response. In-stock orders placed by 7:30 PM ET often ship the same business day, so the window to change or cancel before dispatch can be short. Once an order has shipped, it's handled through our normal return process.

We work with fleets and commercial buyers every day. For volume pricing, quotes, or recurring parts programs, contact our team or call +1 (877) 290-1637 and tell us what you run.

Send your resale or exemption certificate to support@trucktotrailerparts.com before placing your order and we'll set your account up so qualifying orders are processed correctly.

Tell us! We keep thousands of listings accurate, but errors can occur, and we'd rather fix one than surprise you. Email support@trucktotrailerparts.com with the product link and we'll verify pricing and details before you buy.

In-stock parts ordered by 7:30 PM ET Monday–Friday typically ship the same business day from our North Carolina warehouse. Items that need extra preparation ship within 24–48 hours. We dispatch Monday through Saturday, excluding major U.S. holidays.

Small Package Saver (3–7 business days), Ground (1–6 days, typically UPS), Second Day Air (2–3 days), Next Day Air (1–2 days), Canada (1–6 days plus customs), Large Package Rate (3–5 days), and free Will Call pickup at our North Carolina warehouse. Full details on our Shipping Options page.

Yes — free shipping is available on eligible items within the contiguous 48 United States. Eligible items are marked on the product page. Some oversized or freight items are excluded unless specifically noted.

Usually, yes. Order with Next Day Air by 7:30 PM ET Monday–Friday and your in-stock part ships the same business day for delivery in 1–2 business days. The product page shows a live countdown to the daily cutoff.

Oversized items ship via Freight/LTL, which is rated for commercially zoned addresses — residential delivery may carry additional charges, and services like a lift gate are billed by the carrier. Important: inspect freight on arrival and note any damage on the delivery receipt before signing — that notation protects your claim.

Yes. Canadian transit is typically 1–6 business days plus customs clearance; duties, taxes, and brokerage fees are the customer's responsibility. We ship worldwide — if your location isn't supported at checkout, contact us for a custom quote.

Before dispatch — call us right away and we'll update it. After dispatch, we can request a carrier address change, but carrier fees for the change are the customer's responsibility.

Yes — request Will Call pickup and collect your order at our warehouse in Candler, NC (near Asheville) with no shipping charge. Contact us to arrange a pickup time.

Eligible parts can be returned within 30 days of receipt with a Return Authorization (RA) number. Items must be new, uninstalled, undamaged, and in original packaging. Shipping charges are non-refundable. Full details in our Refund Policy.

Three steps: (1) contact us at support@trucktotrailerparts.com or +1 (877) 290-1637 for an RA number — in most cases we'll send a free USPS return label; (2) ship the part back in its original packaging; (3) receive your credit within 48 hours of our receiving and inspecting it. Walkthrough on the Return Process page.

A 30% restocking fee applies to returned merchandise — but it's waived in full when the part is defective, when we shipped the wrong item, or when your part's fitment was verified by our team before purchase. That's exactly why our free Verify Fitment service exists: verify before you buy and your money back is hassle-free.

We'll make it right at no cost to you — the restocking fee is waived, and we'll cover the return label. Contact us at +1 (877) 290-1637 or support@trucktotrailerparts.com with your order number and a photo if possible, and we'll get the correct part moving immediately.

Parts that have been installed or modified can't be accepted. Special Order items and electronics are non-refundable — you'll be notified and asked to authorize before any such order is processed, so there are never surprises.

Your credit is processed within 48 hours of our warehouse receiving and inspecting the return. Depending on your bank, it typically appears on your statement within a few business days after that. Installment orders are refunded back through the payment plan by the provider.

Every product purchased from Truck To Trailer Parts is covered by a 12-month warranty from the date of delivery. Full coverage details are on our Warranty Information page.

Normal wear and tear (including wear items like DPF filters, fuel filters, and belts), damage from accidents or improper use, malfunctions caused by poor-quality or contaminated fuel, damage from improper installation or repair, and environmental damage such as corrosion from de-icing chemicals, hail, or lightning.

Email support@trucktotrailerparts.com with: your proof of purchase (order number), a certified service station report confirming the work performed with a written conclusion on the malfunction, and proof of payment for the diagnostic/repair work. Our team takes it from there.

Use our free Verify Fitment service — send your VIN (best), or year/make/model and engine, plus the part number, and a real person will confirm compatibility before you buy. Bonus: returns of pre-verified parts have the restocking fee waived.

The 17-character VIN is on your registration and insurance card, stamped on the frame rail, and usually on a plate on the driver's door jamb or dash. Send it with your fitment request — it's the single most reliable way to match parts.

We carry both genuine OEM and quality aftermarket parts, and every listing states the brand and manufacturer part number. Unless a product is expressly listed as genuine OEM, OEM numbers indicate compatibility or cross-reference, not origin. If you need genuine only, tell us and we'll point you to the right listing.

Very possibly — manufacturers supersede part numbers constantly, and many parts cross-reference across brands. Send us both numbers through Verify Fitment or call +1 (877) 290-1637 and we'll check the cross-reference for you.

The dark bar under our main menu. Pick your engine manufacturer (Cummins, PACCAR, Detroit Diesel, Volvo, Mack, Navistar International, Caterpillar, or Ford), then your model, then the part category — and you'll see live, in-stock parts for that exact engine with current pricing.

Often, yes. We carry parts for Freightliner, Volvo, Kenworth, Peterbilt, Mack, Western Star, Thermo King, Carrier, Utility, Hyundai, Cat, Cummins, Detroit Diesel and more — and what's not on the site we can frequently source. Send us the details and we'll hunt it down.

The moment your order leaves our warehouse you'll get a shipping confirmation email with a live tracking link. You can also log into your account to see status anytime, or send us your order number and we'll check it for you. Step-by-step guide: Track My Order.

Probably not. In-stock orders placed by 7:30 PM ET Monday–Friday usually ship the same business day, but some items need 24–48 hours of processing. Check your spam folder first — then reach out with your order number and we'll give you a live status.

No — guest checkout works fine. But an account lets you track orders from a dashboard, reorder parts in a couple of clicks, and check out faster next time. You can create one during checkout at no cost.

We're a commercial truck and trailer parts supplier based out of Candler, North Carolina — real people who know trucks, not a call center. Every order is checked by a human before it ships. More on our About Us page.

Three ways: call +1 (877) 290-1637, use the Live Chat bubble on any page, or email support@trucktotrailerparts.com. We're available Monday – Friday, 8:00 AM – 10:30 PM ET, and emails get a reply within one business day.

Monday – Friday, 8:00 AM – 10:30 PM ET. Orders placed online outside these hours are processed first thing the next business day — and the same-day shipping cutoff is 7:30 PM ET on weekdays.

2230 Smokey Park Hwy, Suite 114, Candler, NC 28715 — just outside Asheville. Local customers can arrange free Will Call pickup at the warehouse.

Fair question — we're rated 4.7 on Google by trucking professionals. Read them (or leave one) on our Google reviews page, and see our Customer Reviews page for more.